If it doesn’t transfer, you don’t pay.
Transfer means the skill you trained shows up on your real calls, not just in practice. Practice only matters if it changes what you do when the real buyer is in front of you. So that is the only thing we’re willing to be judged on.
Your part, and ours.
- Complete your REPS performance assessment.
- Follow the personalized roadmap REPS gives you.
- Complete the required training and proficiency work.
- Provide enough eligible real-call evidence for REPS to verify the result.
- The targeted skill doesn’t clear the bar shown in your account on the real calls that follow.
- You get back what you paid for your first cycle, tax included.
- You also get another full Performance Cycle, free.
- If you do your part and the training fails, the cost is ours, not yours.
The refund covers your plan for your first cycle. Top-ups you buy on top of your plan are not part of it. You claim it from the Proof page in REPS, which shows when your claim window opens.
Your guarantee clock starts on the day of your first payment, and the rules are the ones in force that day. Start training your skill early: the Proof page shows the last day to start so the training still counts inside your claim window. Every claim is reviewed by a person.
For a team, the same guarantee is counted per team, over the first 30 days after the team’s account goes live. The team does its part, and if the skill we trained does not show measurable improvement on that team’s real calls, you get back the first month’s seat fees, with the VAT and card fee charged on them, and the next month’s seats are free. The platform fee, add-ons and AI top-ups are not part of it. Your Enterprise agreement has the full terms.
It is a guarantee about the skill we trained, on real calls. It is deliberately not a guarantee about revenue, close rate or deals, because too much of that sits outside your control for anyone honest to promise it.
Nobody decides this in a meeting.
A guarantee is only worth as much as the way it gets decided. So the target is fixed before you start, the verdict is worked out from your calls rather than argued about afterward, and you can see how it was reached.
- 01
The target is written down first
Before any training happens, the specific skill being trained is recorded. That is what gets judged later, not a vaguer version of it, and not something we swap in afterward. The bar it has to clear is written down too, and you can read it in your account before you start.
- 02
Your work is recorded as you do it
It covers the assessment, the roadmap, the reps and the proficiency gates. This is the half of the deal that is yours, and it is either done or it isn't.
- 03
Later real calls are the evidence
The evidence is the calls you took after the training, checked for the exact behavior the target named, not practice scores.
- 04
The verdict comes from the evidence
Computed from those calls, not from our opinion of how you're getting on. You see which calls it used and what it found in them.
What a verdict looks like
Drilled until they could run it without help. This is where most training stops.
The same skill then showed up on their own recorded customer calls. This is the only thing we claim.
- Completed your Skill Ranking baseline
- Started training this skill
- Real calls from before you trained it
- Drills finished on this skill
- Real calls since you trained it
Every line has to be true before the verdict changes. Until then it reads Measuring, not “improved”.
This is sample data. Yours is built from your own calls.
And what each answer means for what you paid
The skill transferred, so you got what you came for, and REPS moves on to whatever is costing you most next.
There are enough later calls to judge, and the skill has not cleared the bar. If you did your part, this is the result the guarantee pays out on.
It held for a while, then came back on a later call. The target reopens and training starts again, instead of being marked done on a good week.
We won't call this a pass. Verification waits for enough evidence rather than guessing, and your cycle isn't closed out on a guess either.
One honest note: we cannot give you your time back. The guarantee removes the financial risk, not the effort. If you want improvement without training, REPS isn’t for you, and this page can’t change that.