If it doesn’t transfer, you don’t pay.
Practice only matters if it changes what you do when the real buyer is in front of you. So that is the only thing we’re willing to be judged on.
Your part, and ours.
- Complete your Reps performance assessment.
- Follow the personalized roadmap Reps prescribes.
- Complete the required training and proficiency work.
- Provide enough eligible real-call evidence for Reps to verify the result.
- The targeted skill doesn’t show the agreed measurable improvement in your subsequent real calls.
- You get a 100% refund of what you paid.
- And another full Performance Cycle, free.
- If you do your part and the training fails, we carry the financial consequence.
Nobody decides this in a meeting.
A guarantee is only worth what its adjudication is worth. So the target is fixed before you start, the verdict is computed from your call evidence rather than argued about afterward, and you can see the working.
- 01
The target is written down first
Before any training happens, the specific skill being trained is recorded. That is what gets judged later, not a vaguer version of it, and not something we swap in afterward.
- 02
Your work is recorded as you do it
The assessment, the roadmap, the reps, the proficiency gates. This is the half of the deal that is yours, and it is either done or it isn't.
- 03
Later real calls are the evidence
Not practice scores. The calls you took after the training, checked for the exact behavior the target named.
- 04
The verdict comes from the evidence
Computed from those calls, not from our opinion of how you're getting on. You see which calls it used and what it found in them.
What a verdict looks like
Drilled until they could run it without help. This is where most training stops.
The same skill then showed up on their own recorded customer calls. This is the only thing we claim.
- Completed your Skill Ranking baseline
- Started training this skill
- Real calls from before you trained it
- Drills finished on this skill
- Real calls since you trained it
Every line has to be true before the verdict changes. Until then it reads Measuring, not “improved”.
Sample data. Yours is built from your own calls.
And what each answer means for what you paid
The skill transferred. No claim. You got what you came for, and Reps moves to whatever is costing you most next.
Partial transfer. The target stays open and keeps being trained rather than being marked done on a good week.
It didn't hold. The target reopens, and if it still doesn't transfer after you've done your part, the guarantee is live.
We won't call this a pass. Verification waits for enough evidence rather than guessing, and your cycle isn't closed out on a guess either.
Either. Or.
We identify the closer-controlled weaknesses costing you winnable opportunities, train them until you can perform independently, and prove the improvement on your real calls. Then Reps finds the next bottleneck, and you keep sharpening. That can mean winning more of the qualified calls your previous execution may have cost you.
You follow the Reps Methodology, complete the work, provide the evidence, and the skill we trained still doesn’t measurably improve live. Every dollar comes back, and you get another complete Performance Cycle free.
One honest note: we cannot give you your time back. The guarantee removes the financial risk, not the effort. If you want improvement without training, Reps isn’t for you, and this page can’t change that.